Multinational Bank secures its Office 365 services
PROBLEM
- Dramatic MTTR on Office 365 outages
- Need to address Office 365 issues faster
- Looking for a reliable solution to monitor, act and report on availability and performance issues
NiCE SOLUTION
- Build knowledge by highly reliable and skilled partner
- Offered solution exceeds expectations
- Roadmap goes hand in hand with own extension plans
RESULTS
- Real end-to-end views, key indicators, drill-down options, action advices and reports covering the entire system
- Much better MTTR and TCO
- Plans to extend monitoring further using NiCE solutions
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